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Highlights from the First Chicago HUG Meetup of 2018 - Why Customer Success is the New Inbound

[fa icon="calendar'] Jan 29, 2018 8:00:00 AM / by Stephanie Casstevens

On Wednesday, January 24th the Chicago HubSpot User Group kicked off its first meetup of 2018! We were joined by HubSpot guest speaker MK Getler who gave a fantastic talk about why customer success is the new inbound. In fact, it was so great she was asked to come back again by multiple members! Guess we'll see you in 2019, MK! 

MK Getler speaking at the Chicago HUG

This HUG meetup was graciously live tweeted (and Instagrammed!) by our first Elite Social Volunteer, Kirsten Agnello-Dean! Think you've got what it takes to live tweet a HUG? Email us to get on the list and you could be next! 

So, onto the meetup. This was the first meetup with Sarah as my co-leader and we had a blast! At the meetup I announced that I'm joining the team at IMPACT but don't worry, I'm sticking around here in Chicago and will be working remotely. Future HUG invites will now come from my IMPACT email address though - so keep an eye out for that! Speaking of, our next HUG meetup will be a live website review at the end of March. Details are coming soon! 

After some introductions and a few prizes, we introduced our guest speaker, MK Getler. 


Here are some of the highlights of MK's talk from Twitter: 




After talking about the importance of inbound customer service, turning customers into promoters, and meeting your customers where they are, MK dove into how to find the right people to build your inbound customer success team! 




So, are you ready to hire your next inbound team member? Email us your open job position and we'll add it to our jobs page. Looking for a job? Check out the list of job openings shared at this HUG meetup! 

Big News: We now have a Facebook Group as well! Join the group now!

If you're looking for a more in-depth recap of the meetup, check out Sarah's awesome recap on WSOL's blog! 

Topics: HUG Meeting Recaps

Stephanie Casstevens

Written by Stephanie Casstevens

One of two leaders of the Chicago HUG, Stephanie is the marketing manager at Label Insight and has been using HubSpot for 5+ years, attended 4 INBOUND events, and has 8 HubSpot certifications. Stephanie is a Carthage College graduate and photographs weddings in her spare time.

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